Last Updated: October 13, 2026
This Privacy Policy explains how Narcotics Anonymous World Services, Inc. and its affiliates (collectively, “NAWS,” “we,” “us,” or “our”) collect, use, protect, and handle information through our websites (including https://na.org/), our web stores (including, but not limited to, https://cart-us.na.org/, https://cart-eu.na.org/, and https://cart-ca.na.org/ (collectively, the “Web Store Sites”)), and our mobile applications (including the My NA App (formerly NA Meeting Search) and the NA Recovery Library App) (collectively with the Web Store Sites, the “Sites”), and related services (collectively with the Sites, the “Services”).
The information we collect depends on the Services you use. Services such as our online web stores, contribution pages, and subscriptions may require you to provide personal information. Please note, the My NA App and the NA Recovery Library App, described separately below, do not require an account or sign-in and handle information differently.
Our Privacy Policy explains: (1) what information we collect; (2) why we collect it; (3) how we use that information; (4) how we may share it; and (5) the rights you may have.
NAWS is the data controller of the personal information of United States (“U.S.”), United Kingdom (“UK”), European Economic Area (“EEA”), and Canada residents accessing and using the Services. In specific instances where we receive your personal information from third parties, or where we are instructed to collect and process your personal information for purposes not defined by NAWS, we may act also as a data processor, following the directives of such third parties and applicable laws.
Residents in the EEA, Switzerland, UK, and Canada should refer to the “Privacy Rights” and “Jurisdiction-Specific Notices” sections below for additional information that may be applicable to them.
Specifically, our Privacy Policy covers the following topics:
- Information We Collect
- How We Use Information
- Our Legal Basis for Collecting and Processing Personal Information
- How We Protect Information
- Our Disclosures of Information
- When You Choose Not to Provide Information
- Our Retention of Your Information
- Privacy Rights
- Jurisdiction-Specific Notices
- Our Email Opt-Out Policy
- Third-Party Links
- International Data Transfers
- Children’s Privacy
- Changes to this Policy
- Contact Us
- Cookie Policy
Please familiarize yourself with our privacy practices and let us know if you have any questions. If you do not agree to this Privacy Policy, please do not use the Services.
If you have any questions or comments about this Privacy Policy, please submit a request to [email protected].
1. Information We Collect
We collect information, including personal information, to provide better Services to you. We use the term “personal information” to refer to any information that identifies or can be used to identify you. Common examples of personal information include: name, demographic data, email address, digital identifier, such as your IP address, information about your device, and certain metadata.
We collect personal information from the following sources: directly from you, automatically when you use our Services, and through our partners and other third parties. The personal information which we collect includes, but is not limited to, the following circumstances and data elements:
Generally.
- If you express an interest in obtaining additional information about our Services, request customer support, use our “Contact Us” feature or similar features on the Sites, or download certain content through our Services, we may require that you provide to us your contact information, such as your name, phone number, and email address;
- If you report a problem or have a question about our Services, you may provide us with contact information, such as a phone number or email address;
- If you communicate with our team (such as via email or phone), we may collect information about you and other information that you provide;
- If you search for meetings through our Services, we may collect data about your device’s location as further in the Automated Data Collection: Cookies & Similar Technologies section below; and
- If you attend one of our meetings (in-person or virtually), we may collect contact information, such as your address, email address, and phone number.
My NA App. The My NA App does not require you to create an account or provide personal information to sign-in. When you search for a meeting near you, we may collect geolocation data, which may be precise, from your device in order to suggest in-person meetings near you when you use the My NA App. We do not use information collected through the My NA App for advertising. Also, please note your clean date, Daily Inventory entries/answers, app preferences (e.g., text size, language, sharing preferences), and local notification settings are stored only on your mobile device, unless you independently choose to save or share a generated PDF of your Daily Inventory answers using your device’s sharing tools; NAWS does not automatically receive or access such data through the My MA App. Please note that information entered into live webpages from the Sites that are displayed by the My NA App, such as contribution, store, or form pages, will be collected and used as described in the Generally, Web Store Account and Contributions and Purchases sections above and below.
Collection of data through the My NA App:
Usage Statistics. The My NA App sends analytics data to NAWS, processed through a third-party vendor, on how features and literature are used. This analytics data will not include your name, clean date, Daily Inventory entries/answers, or other free text information. You can turn off this collection of data through the “Preferences” screen of the My NA App.
Error Reports. The My NA App may send a technical, error report to NAWS, processed through a third-party vendor, when an error occurs. Reports may include the error message, your device’s model, and diagnostics (e.g., battery level, storage), OS version, and the app screen involved; web addresses are limited to the domain name. No error reports are sent for Daily Inventory entry errors. You can turn off this collection of data through the “Preferences” screen of the My NA App.
Our third-party vendors may use the transmitting device’s IP address to estimate an approximate location.
You can turn usage statistics and error reporting on or off independently at any time by visiting the “Preferences” screen on the My NA App. Please note, turning a setting off discards any unpublished information of that type and stops future collection.
NA Recovery Library App. The NA Recovery Library App does not require you to create an account or provide personal information to sign-in. The NA Recovery Library App is designed for offline use. The NA Recovery Library App collects limited, aggregated and de-identified data regarding access to and use of literature available in-app.
NAWS Mailing Lists. When you subscribe to a NAWS mailing list, including by visiting www.na.org/subscribe, we collect your name, email address, and email communication preferences. We use that information to send you email messages with informational and marketing information, including NAWS News, NAWS “Just for Today” and “A Spiritual Principle a Day (SPAD)” content, donation opportunities, and other updates relevant to our Services.
Web Store Account. When you register for or create an account using the “My account” feature on one of our Web Store Sites, we collect the information you provide, such as your first and last name, address, phone number, email address, and password. We use this information to create your account, to provide, customize, and improve our product and Services offerings to you and to communicate with you.
Contributions and Purchases. When you make a donation using the “Contribute” feature on certain Sites or place an order through our Web Store Sites, we may collect details of your transaction, and your name, email address, and billing and shipping address and details, payment type, as well as credit card number, or other payment information (e.g., PayPal, Stripe, or Venmo). We work with third-party payment processors and fulfillment partners to process these payments.
Social Media. If you post information on our page on a social media platform, we may use the information to respond, to promote the Services, and in the normal course of our business operations. We may collect your personal information, such as your social media username, and other personal characteristics that you have made publicly available on the social media website. Note that the third-party operators of social media websites also receive such information, and their use of your personal information is governed by their own privacy policies.
Automated Data Collection: Cookies & Similar Technologies. We and our partners use various technologies to collect and store information when you visit our Services or open one of our emails, and this may include using cookies or similar technologies to identify your browser or device. These similar technologies include web beacons and web server logs. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services.
We may use such technologies to collect personal identifiers (such as your IP address), information about your device (such as your browser characteristics, device IDs and characteristics, and operating system version) and information concerning your usage of our Services (including the link you used to reach a given webpage) and interactions with our emails. We use this information to determine how many users have visited particular webpages, viewed particular videos, or opened messages or alerts, and we may also use such information for other purposes described in this Privacy Policy. This helps us establish, maintain, and manage our relationship with you, and also helps us to optimize and provide the Services for your use and benefit, to improve our marketing activities, and to enforce our service terms and prevent malicious conduct. For more information, see our Cookie Policy below.
In some cases, our third-party partners may process information collected by cookies and similar technologies that we permit them to use on the Services. With respect to any social media pages that we may use, please see the privacy policies and any cookie policies of the applicable social media providers as to their automated data collection practices.
As indicated above, we, like many other website operators, currently use Google Analytics to collect and process certain Site usage data. To learn more about Google Analytics and how to opt out, please visit https://tools.google.com/dlpage/gaoptout.
You may be able to change a web browser’s settings to block and delete cookies when you access the Sites through that web browser. However, if you do that, the Sites may not work properly; also, we will still receive basic information (such as last URL visited) when you navigate to the Sites. Because we do not engage in cross-site tracking, we do not currently respond to browser “Do Not Track” signals, unless required by applicable law.
2. How We Use Information
We use personal information for our internal and Services-related purposes, and in order to provide, improve, and enhance the Services we offer. We also use your personal information in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:
- To present, operate, customize, or improve the Services, including analysis of activity on the Sites and the My NA App;
- To create your account;
- To process transactions, contributions and orders;
- To send communications related to transactions and subscriptions;
- To inform you about the Services available from NAWS;
- To send our NAWS mailing lists to subscribers;
- To authorize access to our Services;
- To personalize your experience and to deliver content that most interests you;
- To improve our customer service;
- To respond to your inquiries, questions, comments, and requests and to provide support to you;
- To follow up with you (such as via email, text message, or voice inquiries);
- To comply with all applicable legal requirements; and
- To investigate possible fraud or other violations of this Privacy Policy and/or attempts to harm you.
Unless you ask us not to, we may contact you via email in the future to tell you about changes to this Privacy Policy.
Meeting Location Search. If you select “Use my location” on our “Find NA Near You” page on the Sites, we use data about your device’s location to find and suggest nearby meetings per your request. The My NA App does not retain or otherwise use your location data. Web pages displayed within the My NA App, including the “Find In-Person Meetings” screen, may independently request location access, subject to your device’s standard permission prompts.
3. Our Legal Basis for Collecting and Processing Personal Information
For EEA, UK, Swiss, and Canadian residents, whenever we collect personal information from you, we may do so on the following legal bases:
- Your consent to such collection and use;
- Out of necessity for the performance of an agreement between us and you, such as your agreement to use our Services or your request for Services;
- Our legitimate business interest, including but not limited to the following circumstances where collecting or using personal information is necessary:
- To perform Services requested by you;
- Intra-organization transfers for administrative purposes;
- Product development and enhancement, where the processing enables NAWS to enhance, modify, personalize, or otherwise improve our Services and communications for the benefit of our users and customers, and to better understand how people interact with our Sites;
- Communications and marketing, including processing data for direct marketing purposes, and to determine the effectiveness of our promotional campaigns and advertising;
- Fraud detection and prevention;
- Enhancement of our cybersecurity, including improving the security of our network and information systems; and
- General business operations and diligence.
Provided that, in each circumstance, we will weigh the necessity of our processing for the purpose against your privacy and confidentiality interests, including considering your reasonable expectations, the impact of processing, and any safeguards which are or could be put in place. In all circumstances, we will limit such processing for our legitimate business interest to what is necessary for its purposes.
4. How We Protect Information
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Information you send by email is not secure, so please avoid including personal information in any email you send us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
5. Our Disclosures of Information
We may share any of the categories of personal information listed above for our operations and Services as described below.
Service Providers and Vendors. We may share personal information with trusted vendors, consultants, and other service providers who perform services for us in connection with the Services and our other operations, including but not limited to, providing usage statistics and error reporting services for the My NA App, supporting our fundraising efforts, conducting mail or email marketing campaigns, processing payments, or carrying out similar activities on our behalf. When we disclose personal information for these reasons, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except for the purposes set forth in the contract.
Legal and Similar Purposes. We may disclose your personal information for legal reasons. Specifically, we will share personal information with companies, organizations or individuals outside of NAWS if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
- comply with any applicable law or legal process, regulation, or enforceable governmental request;
- protect the rights, property, or safety of NAWS or others;
- detect, prevent, or otherwise address fraud, security, or technical issues; or
- investigate misuse of our Services.
We will attempt to notify you about legal demands for your personal information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
Merger, Sale, or Other Asset Transfers. We may disclose your personal information in the event of a business transfer. If we establish a new related entity, are acquired by or merged with another organization, or if substantially all of our assets are transferred to another organization, personal information about our users is often a transferred business asset. In the event that NAWS itself or substantially all of our assets are acquired, personal information about our users may be one of the transferred assets.
6. When You Choose Not to Provide Information
Your provision of personal information may be required in order to access or use certain parts of our Services. If you choose not to provide such personal information, you may not be able to use our Services.
7. Our Retention of Your Information
We determine the appropriate retention period for personal information on the basis of the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation).
After expiry of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.
8. Privacy Rights
Certain jurisdictions have specific legal requirements and grant privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law. Depending on the applicable law, you may contact NAWS to request access to, correction of, or deletion of personal information we maintain about you or to consent or withdraw consent to certain uses or sharing of personal information. You may also have the right to not be discriminated against for exercising your privacy rights. If you seek to exercise your rights under the law of a certain jurisdiction, please contact us by using the contact information in the “Contact Us” section below.
Please note that, when you make a request, we may require that you provide information and follow procedures so that we can verify your identity (and the applicable jurisdiction). The verification steps we take may differ depending on your jurisdiction and the request. Where possible, we will attempt to match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us do so.
We will respond to your request within the time period required by applicable law. However, we may not always be able or required to comply with your request, in whole or in part, and we will notify you in that event.
Some NAWS Services, including the NA Recovery Library App, do not maintain information tied to an identifiable individual; in those cases, we may not be able to locate, correct, or delete a specific user’s data.
Please note, we do not rent, sell, or share “personal information” as defined by California Civil Code §1798.83 about you that we collect through the Services with unaffiliated third parties for their direct marketing purposes.
9. Jurisdiction-Specific Notices
EEA, Switzerland, and UK Residents.
The following information is provided to EEA residents to comply with the European Union’s General Data Protection Regulation (“GDPR”), and corresponding legislation in the UK and Switzerland, which provide EEA, UK, and Swiss residents with certain rights in connection with the personal information you have shared with us. If you are resident in the EEA, Switzerland, or the UK, you have the following rights:
- The right to be informed. You are entitled to be informed of the use of your personal information. This Privacy Policy provides such information to you.
- The right of access. You have the right to access your personal information (commonly known as a “subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- The right of correction. You have the right to request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- The right of erasure. You have the right to request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is not a good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- The right to object. You have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. You also have the absolute right to object any time to the processing of your personal information for direct marketing purposes.
- The right to data portability. You have the right to request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. We do not use personal information to make automated decisions about you in any situations where you may have a legal right to opt out.
- The right to restrict processing. You have the right to restrict the processing of your personal information. This enables you to ask us to suspend the processing of your personal information in one of the following scenarios:
- If you want us to establish the information’s accuracy;
- Where our use of the information is unlawful but you do not want us to erase it;
- Where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
- The right to file a complaint with a supervisory authority. You also have the right to file a complaint by contacting your local supervisory authority for data protection. Contact details for EU data protection authorities are available at https://ec.europa.eu/newsroom/article29/items/612080. If you are based in the UK, you can make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (ico.org.uk).
To exercise your rights, please submit your request by using the contact information provided in the “Contact Us” section below and we will consider your request in accordance with applicable law. For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process personal information about you in order to provide our Services, we will not maintain, acquire, or process additional information in order to identify you for the purpose of responding to your request. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the Services you have requested. Where this is the case, we will inform you of specific details in response to your request. We endeavor to respond to a verifiable consumer request within 30 days of its receipt consistent with applicable law. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded and we could refuse to comply with your request in these circumstances. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Canada Residents.
This section applies to Canada residents under the Personal Information Protection and Electronic Documents Act (PIPEDA) or Canadian provincial law. The controller of personal information collected through the Services is NAWS.
- Consent. We collect, use, and share your data with your consent (express or implied) or as permitted by law.
- Rights. You can access, correct, or withdraw consent for your personal information. You may also have the following rights, to the extent provided by Canadian or provincial law:
- Right to Data Portability. You may have the right to a “portable” copy of the personal information that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your personal information stored on our servers/IT environment to another service provider’s servers/IT environment.
- Right to Delete Your Data. You may have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Deletion of your personal information may prevent us from providing the Services to or for you. We may deny or delay your deletion request under certain circumstances.
- Right in Relation to Automated Decision-Making. You have the right to refuse to be subjected to automated decision making, including profiling. You have the right to insist on human intervention if any decision about you is based on automated processing and produces a negative legal effect or a significant negative effect on you.
You may exercise your rights or send us questions or concerns by using the methods listed in the “Contact Us” section.
10. Our Email Opt-Out Policy
By providing an email address through the Services, you agree that we may contact you in the event of a change in this Privacy Policy, to provide you with any Services-related notices, or to provide you with marketing information about our Services.
We currently provide the following opt-out opportunities:
- You can unsubscribe from any NAWS mailing list by visiting na.org/subscribe, choosing the specific publication you wish to subscribe to, inserting your email address, and clicking on “unsubscribe”. You will then need to confirm your wish to unsubscribe on the following page. You will be sent an email confirming that you have been removed from the mailing list. If you have trouble unsubscribing, please email the address provided in the footer of one of our emails.
- If you wish to cancel or opt out of receiving all NAWS subscriptions, you may send an email to [email protected]. Note that opting out of NAWS updates will also unsubscribe you from all NAWS email lists.
Notwithstanding anything else in this Privacy Policy, please note that we always reserve the right to contact you in the event of a change in this Privacy Policy, or to email you any Services-related notices.
11. Third-Party Links
The Services may contain links to webpages operated by parties other than NAWS. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. This Privacy Policy only applies to our Services.
12. International Data Transfers
We may, directly or indirectly through third-party entities around the world, process, store, and transfer the information you provide, including your personal information, as described in this Privacy Policy. Specifically, the personal information that we collect may be transferred to, and stored at, a location outside of your jurisdiction. It may also be processed by staff operating outside of your jurisdiction who work for us in connection with the activities outlined in this Privacy Policy. By submitting your information through the Services, you agree to this transfer, storing, or processing. We will take all steps necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy. We have put in place commercially reasonable technical and organizational procedures to safeguard the information and personal information we collect through the Services. If we transfer your personal information out of your jurisdiction, we will implement suitable safeguards and rely on legally-provided mechanisms to lawfully transfer data across borders to ensure that your personal information is protected.
13. Children’s Privacy
Our Services are not intended for use by children under 18, and we do not knowingly collect personal information from children under 18 in violation of applicable law. If we believe that any information has been posted by a child under the age of 18, we will promptly delete that information. Parents may contact us using the methods set forth below to request that information concerning their child be removed from our records.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. When changes are material, we will provide a more prominent notice for a reasonable time period (including, for certain Services, email notification of Privacy Policy changes). We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or privacy-related requests, you can contact us via email or by writing to us at the address below:
Send an email to: [email protected]
Send mail to our address:
Narcotics Anonymous World Services, Inc.
19737 Nordhoff Pl
Chatsworth, CA 91311-6606
United States
16. NA World Services Cookie Policy
Last Updated: October 13, 2026
This Cookie Policy applies to data collected by NAWS. Terms not defined here are defined in the Privacy Policy above. We use cookies and similar tools to facilitate and improve the performance and security of our Services and to enhance user experience.
The Services may utilize or permit several different categories of cookies, as follows:
- Essential/Necessary Cookies – Some cookies may be essential for the proper operation of the Services. For example, they may facilitate page navigation or assist with security checks.
- Functional Cookies – These cookies allow us to remember your preferences and allow us to make the experience on the Services better for you.
- Performance/Analytics Cookies – These cookies allow us to analyze how visitors use our Services and to measure Site performance. This allows us to provide a quality experience by customizing our offerings and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of what content is popular or to learn what links between pages are most effective or why some pages are receiving error messages.
- Marketing Cookies – These cookies may be used to highlight content or products that we think will be of interest to you based on your use of the Services.
Does Anyone Else Use Cookies on our Services?
We do use or allow certain third parties to serve cookies on the Services. We may allow third parties to serve cookies to help identify fraudulent or automated traffic on the Services. As described above, third parties that provide content feeds may serve cookies. We may use third-party cookies to help us with market research, improving functionality, and enforcing website terms and policies. For example, like many companies, we use Google Analytics to help us evaluate our website traffic. You can see how Google Analytics uses cookie information across various websites by visiting https://policies.google.com/technologies/partner-sites, or any successor webpage that Google may provide.
Which Specific Cookies Do We Use?
Our Sites
To see a list of cookies that may be used on our Sites, please click on the “Details” link available in the cookie management tool on the Sites.
My NA App
A list of cookies and other tracking technologies that we may use on our My NA App for purposes such as usage statistics and error reporting is included below. Webpages of our Sites displayed inside our My NA App can use the same cookies and technologies as the corresponding pages on www.na.org. For a list of those cookies, please see above.
Cookie and Cookie Provider | Purpose and Type of Cookie | Privacy Notice of Provider |
Sentry SDK | Functional – crash and error reporting | |
Aptabase SDK | Usage Analytics | |
Expo | Essential – application updates |
NA Recovery Library App
A list of cookies and other tracking technologies that we may use on our NA Recovery Library App for purposes such as analytics is included below.
Cookie and Cookie Provider | Purpose and Type of Cookie | Privacy Notice of Provider |
Google Analytics | Analytics – aggregated usage counts |
Cookie Opt-Outs, Consents, and How You Can Control Cookies on our Services
Our Sites
For individuals in the EEA, UK, Switzerland, or Canada, all cookies that are not essential will be turned off by default. In such jurisdictions, to manage your cookie settings, please click on the “Details” link available in the cookie management tool on the Sites.
For individuals in the U.S., all cookies may be turned on by default, and you may opt out of certain cookies by clicking on the “Details” link available in the cookie management tool on the Sites.
My NA App
You can turn usage statistics and error reporting on or off independently at any time by visiting the “Preferences” screen on the My NA App.
Third Parties
Additionally, third-party cookie providers may provide an opt-out tool for their cookie(s). For example, if you would like to opt out of Google Analytics tracking, please visit the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout). You can also opt of Adobe Analytics by following these instructions: https://www.adobe.com/privacy/opt-out.html#customeruse. Please note that these tools are not currently available for our NA Recovery Library App.
Your decision to control cookies may affect your experience of our Sites – you may not be able to access all or parts of the Sites. Turning cookies off, for instance, may prevent you from registering for, signing in to, or using certain services on our Sites.
The main web browsers allow you to change your cookie settings directly through their websites. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details.
Browser | Link to Change Cookie Settings |
Chrome | |
Internet Explorer / Edge | support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge |
Safari | |
Firefox | support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer |
Edge | https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies |
For information on how to use the browser of your mobile device to amend cookie settings, you will need to refer to your mobile device manual.
The following third-party links contain additional information about cookies and other helpful information on your ability to control what cookies apply to you. Please note, however, that these links will take you to third-party sites over which NAWS has no control:
Link to Site | Description |
Offers comprehensive information on how to amend the settings of a wide variety of browsers, details on how to delete cookies from your computer, and more general information about cookies | |
Offers comprehensive information on how to amend the settings of a wide variety of browsers, details on how to delete cookies from your computer, and more general information about cookies | |
For users located in the UK and Europe, offers information about third-party cookies generated by advertisers and how you can turn these off by going to the Internet Advertising Bureau’s (“IAB”) consumer site | |
Offers a comprehensive listing of opt-outs for advertising platforms who are members of the Network Advertising Initiative (“NAI”); however, note that there are many more networks listed on the NAI’s website than those used by us | |
For users located in the U.S., offers information about advertising networks and opt out of receiving personalized advertisements on this browser or device from advertisers who are members of the NAI or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations |
Note that, when you opt out of personalized advertising, you may continue to see online advertising on the Services and/or our ads on other websites and online services. Also, given that many opt-outs themselves use a cookie to effectuate an opt-out preference, you may need to opt out again if you clear cookies on your browser.
For UK residents that would like to know more about cookies, there are certain external resources which explain more about cookies; for example, the Information Commission’s Office has provided the following information: https://ico.org.uk/for-the-public/online/cookies/.
What About Changes to this Cookie Policy?
We may revise this Cookie Policy from time to time in order to reflect changes in our use of cookies, changes in the law, changes in our Services, or best practices. We encourage you to review this Cookie Policy periodically.
How to Contact Us
To contact NAWS with questions about this Cookie Policy, please email [email protected] and include “ATTN: Cookie Policy” in the subject line.