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Need help with online meetings?

Note: Meetings marked “Closed to the public” are only for addicts or those who think they may have a drug problem. “Open to the public” means anyone is welcome to attend. For more about what to expect during an NA meeting, read IP #29, An Introduction to NA Meetings.

How to join an online NA meeting

There is no registration, sign up, or permission required to join a meeting. There is no need to click on “Change this Meeting Listing” and no need to fill out any forms.
If the meeting provides a link (starting with “https://”) on the right hand side of the meeting finder, you may be able to join that meeting simply by clicking that link, depending on the device you’re using. The majority of NA meetings are hosted on Zoom, so the following points are specific to that platform. Information about other platforms can be found easily online.
If you don’t see a link but only the meeting’s Zoom ID number and/or password, you’ll need to download the Zoom app to join. After downloading Zoom, open the app and click on “Join,” then enter the numbers of the Zoom ID into “Meeting ID or personal link name.” You may also need to enter the password listed on the meeting finder into the password field. (Note: If you have an older version of Zoom we suggest updating to the most recent version.)
Once in the room, select the “Join Audio Conference by Computer” option. Zoom may sometimes take a minute or two to fully connect to both audio and video. Please try to minimize distractions and background noise. There is a mute button on the tool bar at the bottom of the screen. If your video does not connect, click on the “Start Video” icon on the bottom left of the screen. (Note: Zoom makes changes to its user interface fairly frequently, and these instructions may not reflect the most current processes.)

Here is a link to a tutorial from Zoom that might be helpful: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Zoom-meeting

Tips for Attending a Virtual Meeting

Common practices:

Mute your microphone when not speaking
Use first name and initial for your screen name
Familiarize yourself with the meeting platform before the meeting time
Be aware that different meetings may have different practices regarding the use of cameras, sharing, features like chat boxes, and how to make financial contributions
Join the meeting early and ask questions if you need to

Tips for dealing with an unstable internet connection:

Turn off the camera to preserve bandwidth (with the understanding that this may make it difficult or impossible for members with hearing challenges to participate.)
Connect to the router via a wired connection as opposed to Wi-Fi
Use a phone to access the audio part of an online meeting
Leave and rejoin the meeting, or try a different device
Ensure updates to the meeting platform software have been installed

Tips for staying safe online:

Be cautious when sharing personal information and when using the chat feature in a meeting
Use a secure network if using public Wi-Fi
Consider using a VPN
Check cookie settings on personal internet accounts if concerns exist about personal data being collected
Only log into websites that start with https://
Use antivirus software
Use secure passwords

Meeting attendance verification

Signing meeting attendance cards has become an increasingly common practice in many NA communities around the world. Each NA group is responsible for determining whether it is able to provide verification of attendance at its meetings, and if so, how that is handled. Any member requiring some form of verification of their attendance at an NA meeting is first encouraged to contact the agency requesting the signature to confirm what will be acceptable to them. It is also suggested to arrive at a meeting early in order to allow time for a conversation about whether an attendance card can be signed. These are the methods of providing this service to those attending virtual meetings that we are aware of:

The secretary of the meeting, or another trusted servant, can send a text or email to the member with the date, time, and name of the meeting.
An email account can be created and set to provide an automatic response only on the day of the meeting. Anyone sending an email on that day will receive a reply containing the date, time, and name of the meeting. The general practice seems to be to include the name of the meeting within the email address and to use the account only for the purpose of meeting verification.
A local website can provide meeting attendance verification by including a widget on a designated page that generates a pdf containing the day, time, and name of the meeting when a code word is entered. The code word is changed each day and provided only during the meeting.

Announcements about signing attendance cards can be made verbally as part of the meeting format, and/or via a chat box if the meeting platform supports that function. It may be helpful to remember that in face-to-face meetings no information beyond the day and time of the meeting and a set of initials or a stamp is provided. NAWS Bulletin 31 N, Meeting attendance cards (na.org/wsbulletins), contains a more in-depth discussion of the practice of signing attendance cards and how it relates to NA’s guiding principles. We encourage you to review that resource. If your community has an alternative approach to verifying attendance, we encourage you share that information with NA World Services by emailing [email protected] so that it can be added to this resource. For virtual meeting resources visit na.org/virtual.

More virtual meeting resources

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