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NAWS Terms of Use

NA World Services Terms of Use

Last Updated: October 13, 2026

IMPORTANT NOTICE: PLEASE READ SECTIONS 7-9 BELOW THAT CONTAIN A DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, AND INDEMNIFICATION PROVISIONS. SUCH PROVISIONS MAY AFFECT YOUR LEGAL RIGHTS WITH RESPECT TO ANY AND ALL DISPUTES YOU MAY HAVE INVOLVING NAWS OR THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT ACCESS OR USE THE SITE, THE APPS, OR OUR SERVICES.

NA World Services, Inc. is a nonprofit organization that serves the fellowship of Narcotics Anonymous worldwide. NA World Services, Inc. and its affiliates (“NAWS,” “us,” “our,” or “we”) operate the website located at https://na.org/ (including https://cart-us.na.org/, https://cart-eu.na.org/, and https://cart-ca.na.org/) (the “Site”), which provides information about Narcotics Anonymous, recovery resources, meeting search tools, and an online store for NA literature and other materials. NAWS also offers mobile applications, including the My NA App and the NA Recovery Library App (collectively, the “Apps”) and other services (collectively with the Apps and Site, the “Services”). These Terms of Use (“Terms”) are entered into by and between you and NAWS with respect to your use of the Services.

By accessing or using the Services, you agree to these Terms. If you do not agree to these Terms, you may not use the Services.

YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE OR ACCESS THE SERVICES, YOU MAY ONLY ACCESS AND USE OUR SERVICES IN COMPLIANCE WITH ALL APPLICABLE LAWS, RULES, AND REGULATIONS. THE APPS ARE INTENDED FOR ADULTS AGE 18 AND ABOVE.

1. Use of the Services

The Services include the Site and the Apps. The Site provides information about Narcotics Anonymous, meeting search functionality, an online store for purchasing NA literature and materials, contribution tools, and other resources (“NA Resources”). Where you place an order or make a contribution through the Site, including when you set up an account to use our web stores, you may be asked to provide certain information, including your name, email address, mailing address, and payment information. You are responsible for ensuring that any information you provide is accurate and up to date.

The Apps are provided for your personal, non-commercial use. The My NA App provides access to meeting search, daily readings, contribution and store pages, and other NA resources through a mobile interface. The My NA App does not require a user account. Information entered into My NA App’s native clean-date, Daily Inventory, preference, and local-notification features is not automatically transmitted to NAWS. Information submitted through live webpages displayed by the My NA App is transmitted to and handled by those webpages as described in the Privacy Policy. When the user grants location permission for meeting search, device coordinates may be sent to www.na.org to perform the requested lookup. The NA Recovery Library App is designed for offline access to NA Resources on correctional facility tablets and does not require a user account.

2. The Services and License Grant

2.1. License to the Services.

Subject to the terms and conditions herein, NAWS hereby grants to you a limited, non-exclusive, non-sublicensable, and non-transferable license to access and use the Services as set forth in these Terms. You are responsible for ensuring that all persons who access the Services comply with these Terms, and you are responsible for any non-compliance by any of them.

2.2. Restrictions on Use.

You agree not to (directly or indirectly), in connection with your use of the Services:

  • sell, rent, lease, sublicense, transfer, modify, create derivative works of, or redistribute the Services or any component thereof;
  • use or exploit the Services, or any component thereof except solely as expressly permitted pursuant to these Terms;
  • alter or remove any copyright, trademark, or other protective notices;
  • reverse-engineer, decompile, or disassemble the Services or any component thereof or otherwise attempt to derive any related source code;
  • allow any unauthorized person to access or otherwise use the Services or any component thereof;
  • use the Services in a manner that could, directly or indirectly; generate results or engage in activities that may pose financial harm or other safety concerns, including but not limited to, actions that could reasonably be anticipated to result in financial loss, damage to property, or bodily harm, or compromise the security and integrity of any confidential or legally protected data or computer systems;
  • access or use the Services contrary to these Terms;
  • use or access the Services (i) from a jurisdiction where such use or access is not authorized, (ii) for any illegal purpose, or (iii) in violation of any local, state, national, or international law;
  • conduct activities that may be harmful to others that could damage NAWS’s reputation;
  • use scrapers, robots, or other data gathering devices not provided by NAWS on or through the Services;
  • interfere with security-related features of the Services, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering, decompiling, or otherwise attempting to discover the source code of any portion of the Services, except to the extent that such activity is expressly permitted by applicable law notwithstanding this restriction;
  • interfere with the operation of the Services or any user’s use of the Services, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Services; (iii) attempting to collect personal information or other information about another user or third party without their consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Services, or violating any regulation, policy, or procedure of any such network, equipment, or server;
  • perform any fraudulent activity, including impersonating any person or entity; or
  • attempt to do any of the acts described in this section, or assist or permit any person in engaging in any of the acts described in this section.

2.3. Reservation of Rights

Nothing in these Terms shall be construed as granting you any rights other than those expressly provided herein, and there are no implied rights pursuant to these Terms based on any course of conduct or other construction or interpretation thereof. All rights and licenses not expressly granted herein are expressly reserved by NAWS.

3. Grant of Rights to NAWS

3.1. License to User Content.

You hereby grant to NAWS, its affiliates, and their respective successors and assigns, a non-exclusive, royalty-free, fully-paid license to use, analyze, modify, display, create derivative works from, and transmit any content, information, or materials that you submit, post, or otherwise provide through the Services, including member submissions of service documents (“User Content”) for the purposes of operating, maintaining, and improving the Services and our services.

3.2. Feedback

You hereby grant to NAWS and its affiliates, and their respective successors and assigns, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable license without restriction to copy, use, display, publish, reproduce, modify, license, and otherwise exploit for any legitimate business purpose any and all rights as you have in any feedback, suggestions, recommendations, or techniques you submit relating to the Services. For the avoidance of doubt, you are under no obligation to submit any such feedback, suggestions, recommendations, or techniques.

4. Ownership

4.1. NAWS Ownership.

Other than those rights expressly granted to you under these Terms, NAWS, its subcontractors, its service providers, and its licensors (as the case may be), retain all right, title, and interest in and to: (i) the Services and its components (including the visual interfaces, graphics, other content, design, compilation, computer code (including source code or object code), products, software, and information services), and all intellectual property rights embodied therein; and (ii) any modifications, enhancements, updates, and other improvements to the Services.

4.2. User Content Ownership.

Other than those rights expressly granted to NAWS under these Terms, you retain all right, title, and interest in and to your User Content.

5. Return Policy

NA Resources shipped from NAWS can be returned within thirty (30) days of their invoice date in most cases. Some NA Resources may have different policies or requirements associated with them. If you receive a damaged or incorrect item, you must notify us within thirty (30) days of the invoice date to receive a replacement item at no charge to you. Please contact Customer Service by emailing [email protected] or [email protected], or by calling 818-773-9999 and ask for Customer Service before returning any items. Items that have been in the possession of the buyer for longer than thirty (30) days from the original invoice date are not returnable.

NA Resources that were special orders are non-returnable, including banners and certain medallions (higher years).

We reserve the right not to accept a return if the NA Resource has been damaged or worn. The NA Resources must be in a re-sellable condition.

Returned NA Resources are also subject to a 10% restocking fee, which will be deducted from the refund.

If a NA Resource is returnable, a credit will be issued for the returned items upon their receipt by NAWS. Credit issued will not include our original shipping charges.

6. Other Terms

6.1. No Reproduction or Publication.

Images, text, or other information posted or found on the Services are solely for use in connection with the Services in accordance with these Terms and may not be used, reproduced, or published for any other purpose, commercial or otherwise, without the express written permission of NAWS and the owner of the images, text, or other information.

6.2. Provision of the Services.

You understand and agree that the Services are provided “as-is.” NAWS assumes no responsibility for the availability or functionality of the Services, or for the timeliness, deletion, mis-delivery or failure to store any content or personalization settings. Note that collection and use of personal information in connection with the Services is described in our Privacy Policy, available at www.na.org/privacy

7. Disclaimers; No Warranties

NAWS does not warrant or represent that the information available on or through the Services will be correct, accurate, timely, or otherwise reliable. NAWS may make improvements and/or changes to its features, functionality, or content at any time.

THE SERVICES AND ALL MATERIALS, PRODUCTS, AND CONTENT AVAILABLE THROUGH THE SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, RELATING TO THE SERVICES AND ALL MATERIALS, PRODUCTS, AND CONTENT AVAILABLE THROUGH THE SERVICES, INCLUDING WITHOUT LIMITATION: (I) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (II) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. NAWS DOES NOT WARRANT THAT THE SERVICES OR ANY PORTION OF THE SERVICES, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICES, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS OR THAT DEFECTS WILL BE CORRECTED.

THE ABOVE PARAGRAPH APPLIES TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES PROVIDED OR IMPLIED BY LAW OR A DISCLAIMER OF OTHER WARRANTIES, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

8. Limitation of Liability

IN NO EVENT WILL NAWS AND ANY OF ITS AFFILIATES AND THEIR RESPECTIVE MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS, AND SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS, GOODWILL, REPUTATION, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICES OR ANY MATERIALS, OR ANY DELAY IN THE RECOVERY OF ANY DATA, INABILITY TO RECOVER ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE (OR ANY OTHER PERSON OR ENTITY AGAINST WHICH LIABILITY IS ASSERTED) HAVE BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW.

IN NO EVENT SHALL NAWS BE LIABLE, UNDER ANY LEGAL THEORY (CONTRACT, BREACH OF WARRANTY, NEGLIGENCE OR OTHER TORT, STRICT LIABILITY, OR OTHERWISE) UNDER THESE TERMS OR OTHERWISE FOR ANY DAMAGES IN EXCESS OF ONE HUNDRED DOLLARS ($100). SUCH LIMITATION SHALL EXTEND TO ALL LIABILITY OR POTENTIAL LIABILITY, INCLUDING FOR PERSONAL INJURY OR WRONGFUL DEATH.

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9. Indemnification

To the fullest extent permitted by applicable law, you will defend and indemnify NAWS and its affiliates and their respective members, managers, officers, directors, employees, agents, representatives, licensors, and service providers from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of: (i) your access to or use of the Services; (ii) your violation of these Terms or any applicable law; (iii) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right in connection with your use of the Services; (iv) any dispute or issue between you and any third party concerning the Services; and (v) all claims pertaining to the Services or your use of the Services that arise from or allege negligence, fraud, or intentional misconduct committed by you. Without limiting the foregoing, we reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of that claim.

10. Governing Law and Jurisdiction

All disputes in connection with the Services shall be governed by, and construed in accordance with, the laws of the State of California without giving effect to the conflict of laws rules thereof, and any matters or proceedings shall take place in the State of California in the state or federal courts in State of California and you consent to the exclusive jurisdiction of such courts.

11. General

11.1. Entire Agreement

These Terms constitute the entire agreement between the parties with respect to your use of the Services and are binding upon the parties and their successors, and supersede all other previous agreements. It is expressly understood that the provisions herein shall act as a bar to any party hereunder seeking recovery for alleged representations and/or omissions not specifically expressed herein, this representation being a material inducement for all parties to enter into these Terms.

11.2. Monitoring; Analytics

You understand that NAWS may collect and use information with respect to your use of the Services, to confirm your compliance with these Terms and for NAWS’s other legitimate purposes, such as operating and improving the Services. NAWS shall be entitled to collect, generate, compile, analyze, and otherwise use data and metadata generated by your use of the Services for NAWS’s internal purposes or otherwise as permitted by applicable law, including to secure and improve the Services. Collection and use of personal information in connection with the Services is described in our Privacy Policy.

11.3. Force Majeure

Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations, other than payment obligations, due to any cause which is beyond its reasonable control and not avoidable through the exercise of reasonable diligence, including, by way of example, but only to the extent beyond the reasonable control of a party and not avoidable through the exercise of reasonable diligence: strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, terrorism, war, governmental action, earthquakes, pandemics and other public health emergencies.

11.4. Severability; Waiver; Headings

Any provision of these Terms determined to be unenforceable or invalid by applicable law or court decision shall not render these Terms unenforceable or invalid as a whole and, in such event, such provision shall be changed and interpreted so as to best accomplish its objectives within the limits of applicable law or court decision. A party’s failure to require the other party’s performance of any obligation herein shall not affect the full right to require such performance at any time thereafter. A party’s waiver of the other party’s breach of any obligation under these Terms shall not be taken or held to be a waiver of the obligation itself or of any past or subsequent breaches of the same obligation. Headings used in these Terms are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section or in any way affect these Terms.

11.5. Modification of these Terms

We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies any rights or obligations, we will endeavor to post notice of the modification on the Services for a reasonable period of time. Any disputes concerning or related to the Services will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

11.6. Termination of Access and Use; Discontinuation of the Services

If you violate any provision of these Terms, your permission from us to use the Services automatically terminates. We also reserve the right to modify or discontinue the Services at any time (including by limiting or discontinuing certain features of the Services), temporarily or permanently, with or without notice. Upon the termination of your right to use the Services, NAWS may at its option delete any content you submitted to the Services.

11.7. Contact

You may contact us by emailing us at [email protected] or by writing to us at:

Narcotics Anonymous World Services, Inc.
19737 Nordhoff Pl
Chatsworth, CA 91311-6606
United States